Use the Login page in the top-right corner. If you forgot your password, click Forgot password? on that page — a reset email will be sent. The link you receive preserves the page you were viewing, so after logging in you pick up exactly where you left off.

Each badge represents one facet of your account. You only see the badges and tabs that apply to you:

• User — any logged-in person.
• Athlete — you manage at least one athlete profile (your own or a child's).
• Coach — one or more athletes have added you as their coach; the My Coached Athletes tab appears.
• Studio — you are a manager of a studio; the My Studio tab appears.
• Organization — you manage a federation or organizer; the My Organization console becomes available.

A single account can hold several roles at once: a coach who is also an athlete and runs her own studio will see all three badges.

Log in, open My Account and go to the Athletes tab. Click Create athlete and fill in the required information: first name, last name, date of birth, gender, nationality and country of residence. Once saved, the new athlete is linked to your account and can be registered to events.

You can also create an athlete on the fly while filling out an event registration — handy for a parent registering a child for the first time.

If a profile already exists in our database (typically because the athlete took part in past events), don't create a duplicate — claim it so it gets linked to your account.

From My Account → Athletes, open the Claim an existing athlete section, search for the profile and submit your request. The system attempts to verify your identity automatically against the email address registered for that athlete. If that fails, your claim is queued for manual review by an administrator, and you'll be notified once it's approved.

Nationality is the country of citizenship as shown on the athlete's passport. It is used to display the flag and to determine which national team or federation the athlete competes for.

Country of residence is where the athlete actually lives and trains. It determines the license tier: athletes residing outside Switzerland are billed at the foreign-resident rate. An athlete may be Swiss but live abroad — or the reverse — and the two fields are kept distinct so the right rules apply in each case.

An athlete can be managed by up to three accounts at the same time — useful for a parent and a coach, or for an adult athlete who wants to delegate registrations to a relative.

From the athlete edit page, in the Account access section, use the Grant access to another account field to search a user by name or username, then click Grant access. The added account can then open the athlete in their own dashboard, register them to events and view their performances. You can revoke that access at any time from the same section.

Each athlete profile has an optional Public name field. When set, this name replaces your first and last name everywhere on the public side of the site: your athlete page, athlete listings, performance pages, the SEO title and search results visible to logged-out visitors.

To set it, open the athlete from My Account → Athletes and fill in the Public name field. Save — the change is immediate. Leave the field empty to revert to your first and last name.

Your real first and last name are still archived and continue to be used wherever an official identity is required: the license issued by the federation, payment receipts, the live TV overlay, and the dashboards used by organizers and judges. See our Privacy Policy for details.

Open your athlete profile in edit mode and go to the Media tab. The External videos section lets you paste the URL of a public video on YouTube, Vimeo or Instagram — the thumbnail and embedded player are fetched automatically. You can add a date and an optional title, and remove a video at any time.

These videos appear on your public athlete page next to your official performances and provide context for visitors, without slowing the page down (the player only loads on click, not in the background).

Open the Events page, find the competition and click Register. The button only appears during the registration window. The form will ask you to:

1. Choose the competing athlete(s) — pick an existing athlete or create a new one on the spot.
2. Select the sport, division and registration type (solo, duo, group…).
3. Choose a studio (your training club) and a coach if applicable.
4. Add free-form notes if you have any information for the organizer.
5. Review the total — including any annual license fees — and submit.
6. If a payment is due you'll be redirected to our secure payment provider; once paid, the registration is confirmed automatically.

You don't — the system chooses it for you. Each event defines its age categories (e.g. Junior, Adult, Senior) with a minimum and maximum age. The platform computes the athlete's age on the event's start date from their birthdate and assigns the matching category automatically. If no category matches, that registration option is simply not offered.

The Notes field is a free-text area where you can pass any useful information to the organizer: a medical constraint, a scheduling request, context for a mixed duo, etc. The notes are forwarded to the organizer and remain visible on your registration via a small information icon ⓘ next to the status, in the My Registrations tab.

• Confirmed — payment received, your spot is guaranteed. A green check ✓ appears next to the badge.
• Pending payment — the form was submitted but the payment isn't completed. Click Pay now to resume. Pending registrations expire automatically after a few days if not settled.
• On waitlist — the event is full or not yet open to your profile. You're placed in the queue and will be promoted automatically when a slot opens, without having to resubmit. Your position is displayed.
• Waiting (restriction) — an event-specific rule limits the number of slots for your type, and you're waiting for a compatible slot to free up.
• Cancelled — the registration is cancelled and no longer counts toward capacity.

Some events open their registrations in two phases:

1. Affiliated phase — early opening reserved for athletes registered with a studio. Independents can still submit the form, but their registration is queued without a payment requested at that stage.
2. General opening — on the public opening date, queued registrations are promoted automatically in arrival order and receive a "you can now pay" email.

The dashboard clearly shows your position in the queue and the general opening date for phase-1 registrations.

A confirmed (paid) registration cannot be cancelled in one click — a refund requires a paper trail. From My Registrations, click the small trash icon 🗑 next to the Confirmed badge: you land on a structured form where you specify the reason (forfeit, injury, other) and a justification.

On submit, your spot is freed immediately for the waitlist, the organizer is notified, and the refund is handled off-platform (by the organizer) per their terms. For an injury, a medical certificate may be requested.

Your registration is saved as pending payment: no license is activated and the athlete is not yet confirmed for the event. You can come back at any time in My Registrations and click Pay now; the data you already entered is preserved. The license is activated and the registration is confirmed only once payment is fully processed.

Every athlete needs a valid license to compete in events run under a partner federation. The price depends on whether the athlete trains at a member studio or not.

• Member-studio license — applies when the athlete is registered with a studio that is itself a member of the federation. Standard reduced rate.
• Non-member license — applies when the athlete competes without affiliation to a member studio. Higher rate, to reflect the federation services that member studios already contribute to through their own membership.

For a minor athlete (under 18 on the start date), a discounted rate may apply in both tiers. Exact amounts are shown on the License plans page and as a separate line in the registration form before payment, so there are no surprises.

No — athletes whose country of residence is outside Switzerland are billed at a foreign-resident rate, with a discounted variant for minors. The member / non-member distinction doesn't apply in this case.

No. The license is yearly or season-based — once paid, you won't be billed again for other events covered by the same validity window. The form automatically detects whether each athlete already holds a valid license for the event's period and only charges the missing ones.

Depending on the federation the validity window can be: the calendar year (Jan → Dec), a fixed season (e.g. Aug 2025 → Jul 2026), or a rolling 12-month cycle from the issue date. The details are shown on each license plan's page.

If you've been added as a coach by at least one athlete, the My Coached Athletes tab appears automatically in your dashboard. It lists everyone who designated you as their coach, with their email, nationality and a shortcut to open their profile.

You can view their registrations and performances, but you cannot register them to an event on their behalf unless they explicitly grant you co-manager access on their profile (see the corresponding question under Athletes).

The athlete (or one of their profile managers) has to add you explicitly: from their athlete profile in edit mode, the Network tab, Coaches section, they search for your name and click Add this coach.

You then receive a notification, and the athlete's profile appears under My Coached Athletes. A coach can be added by several athletes simultaneously.

When you are designated as a manager of a studio (by an affiliated organization or by another existing manager), the My Studio tab appears automatically in your dashboard. It lists the studio's members (athletes and coaches), displays your logo and banner, and exposes the editing options.

In the My Studio tab, two blocks Logo and Banner image let you upload an image. The logo is used wherever your studio is mentioned (lists, athlete cards, search). The banner appears large on your public studio page — prefer a horizontal (landscape) image for the best result.

You can also remove an existing image via the Remove button. The upload triggers automatically on file selection; you don't have to confirm.

In My Studio, the Members section offers two flows: attach an existing athlete by searching their name, or create a new athlete directly. To remove a member, use the delete button next to their name.

The list includes both athletes and coaches associated with the studio. An athlete can also join your studio automatically by selecting it in the event registration form.

Affiliation is set by the organization itself from its My Organization console. If you want to affiliate your studio with a federation, contact them directly — once attached, your athletes benefit from the member-studio license rate.

You can also be detached by the organization at any time from the same console — your studio remains active, but your athletes switch back to the non-member rate on their next registration.

The My Organization console is the dedicated space for federations and organizers. It centralizes:

• Your event list (Upcoming & ongoing / Past) with, for each: fill bar, total collected, projection, number of athletes and performances, key dates and displayed fees.
• The full edit of an event without going through the WordPress admin — dates, capacities, fees, categories, sponsors, streaming.
• Management of affiliated studios: create, edit (logo, banner, contact, country), list members, detach, transfer.
• The organization's own info (logo, currency, websites, license plans).

From the console under My Organization → Events, expand the event row and click Edit event. You land on a complete form (with tabs: dates, capacity, fees, streaming…) that updates the event in place and returns you to the console once saved.

Registrants are listed under the event with their athlete(s), studio, status and total paid — you can filter by category to prepare the day.

In the console, on the Studios tab, each affiliated studio shows a "money collected" total aggregated across all your events (sum of confirmed paid registrations from its members). Click the row to expand: you see the list of members with the individual total each one paid to your organization.

Registrations from athletes not attached to a member studio are grouped under an Independents / Non-affiliated category.

In the console under My Organization → Studios, expand the studio row and use the Detach this studio button. A confirmation is requested. After detachment the studio remains active (it can be re-affiliated later), but its athletes no longer benefit from the member-studio license rate on your future events.

Our Privacy Policy details the personal data we collect (account, athlete profile, registrations, licenses, consent records, technical data), why we collect it, with whom we share it, how long we keep it, and the rights you have over your data under GDPR.

It also covers the commitments you agree to when registering for an event: payment, personal insurance and image rights. To exercise a right (access, rectification, deletion, portability, objection, withdrawal of consent), email us at info@poleaerialsports.tv.